This privacy policy Perth clinic document explains how Natures Chinese Medicine collects, uses, stores, and protects your personal information. We are committed to safeguarding the privacy of our patients and website visitors at our Belmont practice. Furthermore, we comply with the Australian Privacy Principles under the Privacy Act 1988.
Last updated: March 2026
Nature’s Chinese Medicine & Acupuncture Clinic (“we”, “us”, or “our”) operates the website https://natureshealth.au and uses a Facebook Messenger chatbot to communicate with our patients and followers.
This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, Facebook Page, or Messenger chatbot.
- Information We Collect
When you interact with our Facebook Page or Messenger chatbot, we may collect:
- Your name and Facebook profile information
- – Messages and communications you send to us via Messenger
- – Engagement data such as likes, comments, and interactions on our Facebook Page
- – Appointment enquiries and health-related questions you voluntarily share with us
Your Rights and Our Commitments
When you visit our website, we may collect:
- Browser type and IP address (via cookies and analytics tools)
- – Pages visited and time spent on the site
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide appointment booking assistance via Messenger
- – Manage and publish content on our Facebook Page
- – Improve our services and patient communication
- – Comply with legal and regulatory obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Facebook and Meta Platform
Additional Information
Our Facebook Page and Messenger chatbot operate through Meta Platforms, Inc. Your interactions with our Facebook Page and Messenger are also subject to Meta’s Privacy Policy (https://www.facebook.com/privacy/policy/). We use the Meta (Facebook) API to manage our Page and respond to messages on your behalf.
4. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Messenger conversation data may be retained for up to 12 months for service improvement purposes.
5. Your Rights
Additional Information
You have the right to:
- Access the personal information we hold about you
- – Request correction or deletion of your data
- – Withdraw consent for us to contact you at any time
To exercise any of these rights, please contact us at the details below.
6. Data Security
We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. However, no data transmission over the internet is completely secure.
7. Contact Us
Additional Information
If you have any questions about this Privacy Policy, please contact us:
Nature’s Chinese Medicine & Acupuncture Clinic
Website: https://natureshealth.au
Email: foreveryang1@hotmail.com
8. Changes to This Policy
Additional Information
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
If you have any questions about this privacy policy, please contact Natures Chinese Medicine in Belmont Perth. You can learn more about your privacy rights from the Office of the Australian Information Commissioner.